[colug-432] talking to your ISP

[Dan]

Did you stop to think that the slow response may be from a slow or busy 
server?

Bill Baker wrote:
> Yeah, I'd definitely talk to tech support if I were you.  I can tell you
> that as far as I know, TWC doesn't do anything funky to manipulate any
> speed test results on their site.  It's just a tool to measure how much
> bandwidth you're getting within the TWC network.  I don't know about
> speedboost, since we don't offer that in business class.  So far you've
> done a lot more work before calling the techs than most people do.  But
> do call them.  And if you're not satisfied with what the first tech
> tells you, ask to be escalated to tier 3.
>
> On 12/27/2012 08:20 PM, Rick Hornsby wrote:
>>
>> Got an unsolicited email from Timewarner.  They're bumping my speed
>> from 10 to 15 for free.  Supposedly.
>>
>> Here's where I can't figure out what I'm supposed to tell them, or
>> the best way to show evidence that something is seriously wrong(?):
>>
>> KCMO to the following locations, downstream speeds right now:
>>
>> -> Columbus RR speed test: 30Mbps (?!)
>>
>> Via the speakeasy.net tests at http://www.speakeasy.net/speedtest/
>> -> Chicago: 6Mbps
>> -> Dallas: 15.3Mbps
>> -> Atlanta: 1.05Mbps
>> -> New York, NY: 26.65Mbps (?!)
>> -> Washington, DC: 0.91Mbps
>>
>> Via the dslreports flash speed test:
>> -> Denver: 2.5Mbps (other than Kansas City itself, the geographically closest of all)
>> -> Los Angeles: 4.0Mbps
>>
>> Via speedtest.net:
>> -> Kansas City: 2.67Mbps (this is where I start to get kinda pissed)
>> -> Kansas City: 3.11Mbps
>> -> Indepedence, MO (~30mi from KCMO): 25.6Mbps (...?)
>> -> Overland Park, KS (basically, SW Kansas City): a really sucky 0.34Mbps (was 1.0 on a re-test)
>>
>> I know there are a lot of factors that go into a download speed, and
>> that download speed itself isn't everything.  I know that some
>> servers can be overloaded, and that some links can get saturated.
>> These figures are all over the map - both the location/distance and
>> the speed.  I expect something far more consistent than this mess -
>> even it is 3Mbps, or 6Mbps, or the full 15.  I certainly don't expect
>> the kind of nonsense for the numbers for Kansas City[1].  Am I
>> wrong?
>>
>> Is this even TimeWarner's fault?  I can't figure it would be the
>> local office, unless they're somehow fudging the numbers or doing
>> something else nefarious to make the Columbus and NYC speeds seem way
>> faster than they really are --- maybe there is something really
>> screwy with my cablemodem?  It seems like whatever this is, is well
>> beyond my modem?
>>
>> Could the TimeWarner "speedboost" caching nonsense be throwing the
>> numbers off (I haven't and refuse to intentionally subscribe to that
>> bit of marketing BS)?  Does anyone know if the speedtests take that
>> sort of thing into account?
>>
>> Maybe I just need to call during the day and talk to technical
>> support as suggested?  Is there a way to increase my odds of getting
>> a tech support person who might be knowledgeable?
>>
>> -rick
>>
>>
>> [1] I recall, some many years ago, a time when Ohio State and Time
>> Warner had a peering agreement.  All was happy in the land of the
>> remote X session, so few hops that it was.  Then something happened.
>> The peering agreement went away.  Packets from two blocks north of
>> campus flew all over yonder on their way over to KRC (Ohio State's
>> main data center where all traffic goes in and out of, or did at that
>> time) - Chicago, Cleveland, sometimes New York City!  X sessions were
>> now slow and nearly impossible.  I don't know why it happened or what
>> went down, but it was annoying to say the least.
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