[colug-432] Insight Broadband Dynamic IP Problem

[Chris Embree]

TW doesn't allow docsis on biz class.  A friend of mine had a biz router go
bad.  I tried a best buy modem, tw tech support wouldn't let me hook it up.
:(
On Feb 10, 2012 10:12 PM, "Angelo McComis" <angelo at mccomis.com> wrote:

> Hey - not so fast with that assumption. I had a buddy who had TW Business
> Class, but as it was out of his house, it was still a feed off the same
> coax that fed his cable tv subscription.  In fact, any TWBiz that's
> delivered is likely connected to the world via a Coaxial/DOCSIS Layer
> 1/Layer 2.  Yes, they run it through their "virtual router" to put you on
> the biz vlan, but it's still a shared infrastructure.
>
> One key difference, being that it was a business account, and was handled
> by the "business" install team, they didn't tag his termination in the
> behind-box house appropriately, so every time a neighbor had
> move/add/change service being done that called for the cover to be opened,
> thee installers routinely would yank his connection, because it wasn't
> "theirs" -- extremely frustrating, because it would take them an entire DAY
> to come back out and fix the issue.  Meanwhile, his "customers" (5 or so,
> running websites, email, etc.) were all down, knocked offline.
>
> Reserved Bandwidth and SLA?  *cough* Riiiiight.
>
> If you want that reserved bandwidth, and an SLA you can sink your teeth
> into, call someone who will drop a dedicated line, (Ethernet or Fiber) to
> your premises. If it's riding on anything else that's running through the
> backyards, it's shared, and hence NOT reserved.
>
>
>
> On Fri, Feb 10, 2012 at 8:41 PM, Rick Hornsby <richardjhornsby at gmail.com>wrote:
>
>> The type of problem described is very frustrating and unfortunate.  To
>> nearly everyone at the telco/provider I get on the phone with odd problems
>> like this, they ask "can you get to [cnn.com|yahoo.com|google.com]? yes?
>> nothing is broken."  *argh*
>>
>> It has at times made me want to spring for business class service, hoping
>> I could get some sort of "reserved bandwidth" and SLA.
>>
>> WideOpenWest was the exception - they actually tried to understand what I
>> was explaining, and allowed me to explain things to more technical people
>> to get a resoution.
>>
>
>
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