[colug-432] Comcast and connectivity alternatives

[Steve VanSlyck]

Abd don't forget PUCO. Sometimes P CO is also a correct answer.

Richard Hornsby <richardjhornsby at gmail.com> wrote:
>
>On Mar 1, 2014, at 23:11 , Robert Grimm <robertgrimm at gmail.com> wrote:
>
>> I'm closer than that. It can't be more than 400 feet away, yet the
>installer found no signal at the pole when he started. I asked
>questions about the gateway device before the install started and got
>incorrect and confused answers about it. I should have taken that as a
>sign and cancelled the installation right then.
>
>Do you have the RJ-11 line filters installed on other devices in your
>house? Landline phones, alarm system, fax machine, etc. do you have a
>filter (plugged into the DSL side) on your DSL modem? If not, try using
>them. If you do have the filters, try removing them.  I've occasionally
>seen the filters actually cause problems.  Using ethernet, if you wire
>a device like a laptop directly into the switch on the back of the DSL
>modem, does that help the Netflix issues at all?
>
>Beyond that, I'd call AT&T first thing Monday morning and make them
>come back out. Tell them you want someone competent, and none of the
>"we'll be out sometime Thursday 10am-6pm" nonsense.  That close to the
>DSLAM chances are you have a bad pair or some other correctable issue.
>The issues you describe should be immediately obvious to the tech, even
>if the solution isn't.  Frustrating they didn't check for or catch it
>during the installation.
>
>Watch out though - if they decide to blame the problem on your house
>wiring (everything past the gray box on your exterior wall), AT&T may
>want to charge you big money to diagnose and fix it.
>
>Before they come out, run a few speed tests to different places if you
>can to get some quantifiable data to compare after the fix.  Obviously
>speed (bandwidth) isn't everything, but it is something.
>
>If they give you any grief, it might not be worth putting up with. WoW
>was always good to us.
>
>
>
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-- 
Sent from Kaiten Mail. Please excuse my brevity.
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