While I don't have any experience with returning big-ticket electronics, I've returned (what I felt were) defective consumables-- screen protectors for an iPad that, no matter how hard I tried, I couldn't get to be completely lint- and bubble free and that ended up in a frustration-induced wad. They were pricey enough that I wanted to take them back. I expected to have to go into histrionics to show just how bad they were and how much product I've bought from them over the years (ever since they were in the single-floor store on Lane Avenue) and why I deserved to have my money back and if they didn't, I'd have the credit card company refuse payment and...<div>
<br></div><div>The guy at the returns desk basically looked inside the package to make sure there was something inside resembling the product (or to make sure they were truly beyond re-sale?), looked at the receipt, and processed the credit.</div>
<div><br></div><div>And now they're getting all sorts of good marketing.</div><div><br></div><div>I think they came out ahead.</div><div><br></div><div><br><div class="gmail_extra"><br><br><div class="gmail_quote">On Tue, Dec 11, 2012 at 3:18 PM, <span dir="ltr"><<a href="mailto:jep200404@columbus.rr.com" target="_blank">jep200404@columbus.rr.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">On Mon Dec 10 23:43:11 EST 2012 Rick Hornsby <<a href="mailto:richardjhornsby@gmail.com">richardjhornsby@gmail.com</a>> wrote:<br>
<br>
> At Microcenter ... They have<br>
> always had a very customer-friendly return/exchange policy.<br>
<br>
> Within the 30 days, I've never once had to argue with Microcenter<br>
> about a product that didn't work, was defective, or simply wasn't the<br>
> right one.<br>
<br>
I was considering buying a monitor from them and asked about<br>
their dead pixel policy. When the salesman said that they did<br>
not have one, I though uh-oh, but he quickly followed up with<br>
that I could return it for any reason.<br>
<br>
I also have good experiences with returning stuff at Microcenter<br>
the few times I needed to do so.<br>
<br>
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