<div dir="ltr"><div class="gmail_extra">On Thu, Mar 21, 2013 at 3:31 PM, R S Prigan <span dir="ltr"><<a href="mailto:lordscotus1@gmail.com" target="_blank">lordscotus1@gmail.com</a>></span> wrote:<br><div class="gmail_quote">
-snip-<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">I've
been with Insight since it came into neighborhood, and periodically it
has increased speed. But now they added "turbo" at extra $$ ... I
always despised the WOW tiered rates and charge for "modem lease."<br></blockquote><div><br></div><div style>I used it as an opportunity to buy my own modem, and pick the one I wanted instead of being stuck with the crappy used one T/W hands out. It worked out fine. WoW was one cable company in the history of cable companies I've dealt with that I could say approaches one that I liked. They were always very responsive to issues, and understood that I knew what I was doing. On the rare occasion that something went wrong with their service, I didn't have to go through the "hello, IT. did you try turning it off and back on again?" nonsense.</div>
<div style><br></div><div style>I don't mind the modem lease charge if I have the option to otherwise purchase and own one, doing with it what I want to do. You don't lease other equipment like your TV, you're expected to buy it. Either provide the equipment I need to use your service as part of the service, or allow me to purchase what I need on the open market.</div>
<div style><br></div><div style>What really gets under my skin in this regard is DirecTV - you are required to both pay a large non-refundable upfront fee for the unit, and lease the unit from them. You can't go buy your own, you can't sell it to someone else (despite this fee), you can't give it to someone else in your family to use, or transfer the unit to their account, etc. It is really irritating.</div>
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