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Thank you for your reply. It is most appreciated.<br>
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<div class="moz-cite-prefix">On 01/16/2015 11:54 AM, Rick Hornsby
wrote:<br>
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On Jan 16, 2015, at 09:36, Stephen P. Molnar <<a
moz-do-not-send="true" href="mailto:s.molnar@sbcglobal.net">s.molnar@sbcglobal.net</a>>
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<p class="MsoNormal">A tale of wor!<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I have been with AT&T as an ISP
since 2003, 10 years with DSL and 3 years with Uverse.
Each year has required a new router.</p>
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<p class="MsoNormal"><font color="#000000"
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style="background-color: rgba(255, 255, 255, 0);">I
lost service early Wednesday evening and immediatly
called what they non-laughingly call "Tech Service". </span></font></p>
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<div>ugh. </div>
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<div>I've mentioned Wide open west on this list before, but we had
a great experience with WOW in Columbus some years ago. They
were always quick to help on the rare occasion something went
wrong, and were technically competent. When we described a
problem in technical terms, they didn't treat us to the whole
"here's how to first clear your internet explorer cache"
nonsense. They sent a tech a couple of times when needed
without any argument and quickly.</div>
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<div>It was about 10 years ago (moved to another house which had
no WoW service), so YMMV today.</div>
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<div>After sorting out some initial issues with a "stolen pair",
ATT dry-loop DSL was reliable and a crapton more consistent than
TW* residential service ever was. They were the worst, and
support almost entirely useless. Then again, my experience in
another state with ATT DSL was that when it rained the interwebs
quit working. They wouldn't troubleshoot or fix it because it
would never be raining when the tech finally came out.</div>
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<div>* I know there's at least one TW biz class employee on this
list who in the past has been helpful in troubleshooting issues
and providing good advice. I had a co-worker up in Delaware who
was happy w/ TW biz class service at his house. He may have had
an SLA, I don't recall. However, the residential class
experience has always been awful and I'd only recommend it as a
last resort.</div>
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<div>Then again, you could always try this [awesome] lady's
approach to get ATT's attention -</div>
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<div><a moz-do-not-send="true"
href="http://www.washingtonpost.com/wp-dyn/content/article/2007/10/17/AR2007101702359.html">http://www.washingtonpost.com/wp-dyn/content/article/2007/10/17/AR2007101702359.html</a></div>
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<div>-rj </div>
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