<div dir="ltr"><div>Full disclosure: I'm the TWC employee Rick was mentioning.<br><br></div>That said, I have had Earthlink through TWC and TWC directly for over 10 years, and have had no issues other than an occasional outage. Every time I've called residential support, even before I started working at TWC, my issue has been resolved quickly. Maybe I'm just lucky, but that's been my experience.<br><div><div><div class="gmail_extra"><br><div class="gmail_quote">On Fri, Jan 16, 2015 at 10:36 AM, Stephen P. Molnar <span dir="ltr"><<a href="mailto:s.molnar@sbcglobal.net" target="_blank">s.molnar@sbcglobal.net</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div link="blue" vlink="purple" lang="EN-US"><div><p class="MsoNormal">A tale of wor!<u></u><u></u></p><p class="MsoNormal"><u></u> <u></u></p><p class="MsoNormal">I have been with AT&T as an ISP since 2003, 10 years with DSL and 3 years with Uverse. Each year has required a new router.<u></u><u></u></p><p class="MsoNormal"><u></u> <u></u></p><p class="MsoNormal">I lost service early Wednesday evening and immediatly called what they non-laughingly call "Tech Service". I have to admit that, once the responder understood why I was calling she quickly determined that the problem was the modem, not the service line. ("Tech Service" is located in India and every time that I have called there seems to be a communications problem. As Winston Churchill proportidly observed "Two great peoples, seuparated by a common language". There also seems mto be a marked inability to deviate from a script.)<u></u><u></u></p><p class="MsoNormal"><u></u> <u></u></p><p class="MsoNormal">it is now Friday (sending this from the Grandviewew Library) and I am still without service. The person in India told me 1 to 2 business days. Unfortunately the web update tells me that nothing ubtil the 17th (tommorrow). Further, the cost keeps increasing and the service decreasing.<u></u><u></u></p><p class="MsoNormal"><u></u> <u></u></p><p class="MsoNormal">Although there are four AT&T customer outlets here in central Ohio, it is "against Policy" for a customer to walk in with a defective modem and obtian a replacement. Rather, some one in India has to contact UPS in this country for delivery.<u></u><u></u></p><p class="MsoNormal"> <u></u><u></u></p><p class="MsoNormal">Enough complaining!<u></u><u></u></p><p class="MsoNormal"><u></u> <u></u></p><p class="MsoNormal">I have decided to look for another ISP. I don't want telephone service, nor cable TV - just iinternet connectivity!<u></u><u></u></p><p class="MsoNormal"><u></u> <u></u></p><p class="MsoNormal">I would appreciate recommendations!<u></u><u></u></p><p class="MsoNormal"><u></u> <u></u></p><p class="MsoNormal">Thanks in advance.<u></u><u></u></p><p class="MsoNormal"><u></u> <u></u></p><div><p class="MsoNormal">Stephen P. Molnar, Ph.D. Life is a fuzzy set<u></u><u></u></p><p class="MsoNormal">Foundation for Chemistry Stochastic and multivariate<u></u><u></u></p><p class="MsoNormal"><a href="http://www.FoundationForChemistry.com" target="_blank">www.FoundationForChemistry.com</a><u></u><u></u></p><p class="MsoNormal"><a href="tel:%28614%29312-7528" value="+16143127528" target="_blank">(614)312-7528</a> (c)<u></u><u></u></p><p class="MsoNormal">Skype: smolnar1<u></u><u></u></p></div><p class="MsoNormal"><u></u> <u></u></p></div></div><br>_______________________________________________<br>
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