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Thank you for your reply. It is most appreciated.<br>
<br>
<div class="moz-cite-prefix">On 01/16/2015 02:21 PM, Bill Baker
wrote:<br>
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<div>Full disclosure: I'm the TWC employee Rick was mentioning.<br>
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That said, I have had Earthlink through TWC and TWC directly for
over 10 years, and have had no issues other than an occasional
outage. Every time I've called residential support, even before
I started working at TWC, my issue has been resolved quickly.
Maybe I'm just lucky, but that's been my experience.<br>
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<div class="gmail_extra"><br>
<div class="gmail_quote">On Fri, Jan 16, 2015 at 10:36 AM,
Stephen P. Molnar <span dir="ltr"><<a
moz-do-not-send="true"
href="mailto:s.molnar@sbcglobal.net" target="_blank">s.molnar@sbcglobal.net</a>></span>
wrote:<br>
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<div link="blue" vlink="purple" lang="EN-US">
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<p class="MsoNormal">A tale of wor!</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">I have been with AT&T as
an ISP since 2003, 10 years with DSL and 3 years
with Uverse. Each year has required a new
router.</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">I lost service early
Wednesday evening and immediatly called what
they non-laughingly call "Tech Service". I have
to admit that, once the responder understood why
I was calling she quickly determined that the
problem was the modem, not the service line.
("Tech Service" is located in India and every
time that I have called there seems to be a
communications problem. As Winston Churchill
proportidly observed "Two great peoples,
seuparated by a common language". There also
seems mto be a marked inability to deviate from
a script.)</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">it is now Friday (sending
this from the Grandviewew Library) and I am
still without service. The person in India told
me 1 to 2 business days. Unfortunately the web
update tells me that nothing ubtil the 17th
(tommorrow). Further, the cost keeps increasing
and the service decreasing.</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">Although there are four
AT&T customer outlets here in central Ohio,
it is "against Policy" for a customer to walk in
with a defective modem and obtian a
replacement. Rather, some one in India has to
contact UPS in this country for delivery.</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">Enough complaining!</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">I have decided to look for
another ISP. I don't want telephone service,
nor cable TV - just iinternet connectivity!</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">I would appreciate
recommendations!</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">Thanks in advance.</p>
<p class="MsoNormal"> </p>
<div>
<p class="MsoNormal">Stephen P. Molnar,
Ph.D. Life
is a fuzzy set</p>
<p class="MsoNormal">Foundation for
Chemistry
Stochastic and multivariate</p>
<p class="MsoNormal"><a moz-do-not-send="true"
href="http://www.FoundationForChemistry.com"
target="_blank">www.FoundationForChemistry.com</a></p>
<p class="MsoNormal"><a moz-do-not-send="true"
href="tel:%28614%29312-7528"
value="+16143127528" target="_blank">(614)312-7528</a>
(c)</p>
<p class="MsoNormal">Skype: smolnar1</p>
</div>
<p class="MsoNormal"> </p>
</div>
</div>
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