<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><meta http-equiv=Content-Type content="text/html; charset=us-ascii"><meta name=Generator content="Microsoft Word 12 (filtered medium)"><style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri","sans-serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
span.EmailStyle17
{mso-style-type:personal-compose;
font-family:"Calibri","sans-serif";
color:windowtext;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>A tale of wor!<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I have been with AT&T as an ISP since 2003, 10 years with DSL and 3 years with Uverse. Each year has required a new router.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I lost service early Wednesday evening and immediatly called what they non-laughingly call "Tech Service". I have to admit that, once the responder understood why I was calling she quickly determined that the problem was the modem, not the service line. ("Tech Service" is located in India and every time that I have called there seems to be a communications problem. As Winston Churchill proportidly observed "Two great peoples, seuparated by a common language". There also seems mto be a marked inability to deviate from a script.)<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>it is now Friday (sending this from the Grandviewew Library) and I am still without service. The person in India told me 1 to 2 business days. Unfortunately the web update tells me that nothing ubtil the 17th (tommorrow). Further, the cost keeps increasing and the service decreasing.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Although there are four AT&T customer outlets here in central Ohio, it is "against Policy" for a customer to walk in with a defective modem and obtian a replacement. Rather, some one in India has to contact UPS in this country for delivery.<o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal>Enough complaining!<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I have decided to look for another ISP. I don't want telephone service, nor cable TV - just iinternet connectivity!<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I would appreciate recommendations!<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Thanks in advance.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal>Stephen P. Molnar, Ph.D. Life is a fuzzy set<o:p></o:p></p><p class=MsoNormal>Foundation for Chemistry Stochastic and multivariate<o:p></o:p></p><p class=MsoNormal>www.FoundationForChemistry.com<o:p></o:p></p><p class=MsoNormal>(614)312-7528 (c)<o:p></o:p></p><p class=MsoNormal>Skype: smolnar1<o:p></o:p></p></div><p class=MsoNormal><o:p> </o:p></p></div></body></html>