<html><head><style>body{font-family:Helvetica,Arial;font-size:13px}</style></head><body style="word-wrap:break-word;line-break:after-white-space"><div id="bloop_customfont" style="font-family:Helvetica,Arial;font-size:13px;color:rgba(0,0,0,1.0);margin:0px;line-height:auto"><br></div> <br> <div id="bloop_sign_1536589638392366848" class="bloop_sign"></div> <br><p class="airmail_on">On September 9, 2018 at 9:16:13 PM, William Yang (<a href="mailto:wyang@gcfn.net">wyang@gcfn.net</a>) wrote:</p> <div><blockquote type="cite" class="clean_bq" style="font-family:Helvetica,Arial;font-size:13px;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration:none"><span><div text="#000000" bgcolor="#FFFFFF"><div></div><div><p>I'm looking at changing cable providers and am looking for opinions pro/con. TWC/Spectrum's been my home carrier for about 15 minutes short of forever -- business class to my home, static IPs, etc.</p><p>Recently, I priced changing, and can get an awful lot more (at least on paper) from WOWWAY at the same price point (they're offering a 12x increase in bandwidth and a wider range of statics). I really don't need any services other than reliable, predictable bandwidth on IPv4, a small number of static IPs with properly formed reverse DNS entries... native IPv6 is a nice-to-have-but-not-absolutely-necessary as my tunnelbroker seems to be pretty reasonable. Let's assume that I'm really only interested in reliable Internet services with reasonable billing and passable technical support for infrequent calls.<br></p><p>Any opinions on reliabilty for business class services from WOWWAY? As a point of reference, I've had very few technical problems in the past 10+ years on the TWC/Spectrum network, but it's been quite reliable at my place, if mildly overpriced.</p></div></div></span></blockquote></div><p>Unfortunately, I can only comment indirectly because my experience with WOW was years ago, and we had residential service.</p><p>WOW was a great provider. We rarely had issues, but when we did there were two things that set them apart from anyone else I’ve dealt with over the years (TWC, ATT, CenturyLink, Comcast, etc): a) WOW treated us like we knew what we were talking about and didn’t make us go through the whole stupid “restart your computer; clear your Internet Explorer cookies” garbage. b) if there was something they couldn’t solve over the phone with us, they were happy to send someone out who was helpful and got the problem fixed.</p><p>We used our own Netgear cable modem. IIRC WOW didn’t have any issues or complaints that we had our own self-installed patch panel, and never used the whole “well we don’t like what you did here (wiring wise etc) so we’re not going to help you. cya!” line.</p><p>Bottom line: As weird as this might sound out of context, WOW treated us like they wanted us as customers. I would jump at the chance to go back to WOW. After moving from just on the inside of 270 where we had WOW to just the outside of 270 where there was no WOW service, I called them every 6-8 months to see if they had expanded their service area. Sadly, they never did and we ended up moving away.</p><p>HTH</p><div></div></body></html>