[colug-432] talking to your ISP

[Dan]

Ping to southern Ohio can bring slow results.

Bill Baker wrote:
> That's why I advised him to call tech support.  They'll be able to
> determine better what the problem is.
>
> On 12/28/2012 12:53 AM, Dan wrote:
>> Did you stop to think that the slow response may be from a slow or busy
>> server?
>>
>> Bill Baker wrote:
>>> Yeah, I'd definitely talk to tech support if I were you.  I can tell you
>>> that as far as I know, TWC doesn't do anything funky to manipulate any
>>> speed test results on their site.  It's just a tool to measure how much
>>> bandwidth you're getting within the TWC network.  I don't know about
>>> speedboost, since we don't offer that in business class.  So far you've
>>> done a lot more work before calling the techs than most people do.  But
>>> do call them.  And if you're not satisfied with what the first tech
>>> tells you, ask to be escalated to tier 3.
>>>
>>> On 12/27/2012 08:20 PM, Rick Hornsby wrote:
>>>> Got an unsolicited email from Timewarner.  They're bumping my speed
>>>> from 10 to 15 for free.  Supposedly.
>>>>
>>>> Here's where I can't figure out what I'm supposed to tell them, or
>>>> the best way to show evidence that something is seriously wrong(?):
>>>>
>>>> KCMO to the following locations, downstream speeds right now:
>>>>
>>>> -> Columbus RR speed test: 30Mbps (?!)
>>>>
>>>> Via the speakeasy.net tests at http://www.speakeasy.net/speedtest/
>>>> -> Chicago: 6Mbps
>>>> -> Dallas: 15.3Mbps
>>>> -> Atlanta: 1.05Mbps
>>>> -> New York, NY: 26.65Mbps (?!)
>>>> -> Washington, DC: 0.91Mbps
>>>>
>>>> Via the dslreports flash speed test:
>>>> -> Denver: 2.5Mbps (other than Kansas City itself, the geographically closest of all)
>>>> -> Los Angeles: 4.0Mbps
>>>>
>>>> Via speedtest.net:
>>>> -> Kansas City: 2.67Mbps (this is where I start to get kinda pissed)
>>>> -> Kansas City: 3.11Mbps
>>>> -> Indepedence, MO (~30mi from KCMO): 25.6Mbps (...?)
>>>> -> Overland Park, KS (basically, SW Kansas City): a really sucky 0.34Mbps (was 1.0 on a re-test)
>>>>
>>>> I know there are a lot of factors that go into a download speed, and
>>>> that download speed itself isn't everything.  I know that some
>>>> servers can be overloaded, and that some links can get saturated.
>>>> These figures are all over the map - both the location/distance and
>>>> the speed.  I expect something far more consistent than this mess -
>>>> even it is 3Mbps, or 6Mbps, or the full 15.  I certainly don't expect
>>>> the kind of nonsense for the numbers for Kansas City[1].  Am I
>>>> wrong?
>>>>
>>>> Is this even TimeWarner's fault?  I can't figure it would be the
>>>> local office, unless they're somehow fudging the numbers or doing
>>>> something else nefarious to make the Columbus and NYC speeds seem way
>>>> faster than they really are --- maybe there is something really
>>>> screwy with my cablemodem?  It seems like whatever this is, is well
>>>> beyond my modem?
>>>>
>>>> Could the TimeWarner "speedboost" caching nonsense be throwing the
>>>> numbers off (I haven't and refuse to intentionally subscribe to that
>>>> bit of marketing BS)?  Does anyone know if the speedtests take that
>>>> sort of thing into account?
>>>>
>>>> Maybe I just need to call during the day and talk to technical
>>>> support as suggested?  Is there a way to increase my odds of getting
>>>> a tech support person who might be knowledgeable?
>>>>
>>>> -rick
>>>>
>>>>
>>>> [1] I recall, some many years ago, a time when Ohio State and Time
>>>> Warner had a peering agreement.  All was happy in the land of the
>>>> remote X session, so few hops that it was.  Then something happened.
>>>> The peering agreement went away.  Packets from two blocks north of
>>>> campus flew all over yonder on their way over to KRC (Ohio State's
>>>> main data center where all traffic goes in and out of, or did at that
>>>> time) - Chicago, Cleveland, sometimes New York City!  X sessions were
>>>> now slow and nearly impossible.  I don't know why it happened or what
>>>> went down, but it was annoying to say the least.
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>> -- 
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