[colug-432] talking to your ISP

[davelist at mac.com]

For TimeWarner, this is the link that usually works for me.

http://192.168.100.1/signal.html

As a data point, for me this shows:

downstream
S/N 36 dB
Power Level 3 dBmV

upstream
Power Level 41 dBmV

Dave



On Dec 28, 2012, at 10:10 AM, yanovich.1 at osu.edu wrote:

> Another metric you may want to look at is the Power Level being reported
> by your cable modem from TWC.
> 
> In the past I've been able to access it by using this address when
> behind the cable modem: http://192.168.0.1/
> 
> Look for a status page that contains some of this information:
> 
> Downstream Status
> Channel ID
> Downstream Frequency
> Modulation
> Bit Rate
> Power Level
> Signal to Noise Ratio
> ----------
> Upstream Status
> Channel ID
> Upstream Frequency
> Modulation
> Bit Rate
> Power Level
> 
> 
> Specifically, from my experience with TWC and according to the numerous
> techs I've talked to when dealing with crappy speeds the number to look
> for is the Downstream Power Level. This number is in units of dBmV and
> should be between -7.0 and +7.0, if it is outside of this range CALL
> THEM UP. As then you can put the blame on them for the crappy speeds, as
> this means (from how I understand what the techs explained to me) is
> that the signal from their nearest hub to your house is not reaching
> your house with enough power and is degrading the signal. If the number
> is within -10.0 and +10.0 they will probably try brushing this off as
> being nothing, but if it is outside +14.0 and -14.0 then start
> complaining ever more, as that is entirely their fault for not having an
> adequate line down your street. Either way, I would recommend keeping a
> log of this Downstream Power Level number.
> 
> At first, they will probably send somebody out to your house to look at
> the quality of lines to your house and inside your house. They'll
> probably replace a few coaxial cables, replace the hookup out on the
> street, or they may even install a signal booster. Then they'll probably
> do some tests with the device they carry around that plugs directly into
> the coaxial cable and ask you to use it for a few days and call back in
> if there are any more problems.
> 
> If the problems persist, they might need to boost the signal down your
> street, which in turn will fix your neighbours problems too, assuming
> they even notice. I've never had them do this, but lots of people
> running off of the hub you are running off of will need to complain
> before they'll probably do this, as I imagine this is expensive and
> takes more time from them than just sending out a contractor to replace
> a few wires outside/in your house.
> 
> Good luck!
> 
> On 12/28/2012 01:00 AM, Rick Hornsby wrote:
>> 
>> On Dec 27, 2012, at 23:53 , Dan <dcarruth2 at columbus.rr.com> wrote:
>> 
>>> Did you stop to think that the slow response may be from a slow or busy server? 
>> 
>> I did.  I said as much, right here:
>> 
>> "I know there are a lot of factors that go into a download speed, and that download speed itself isn't everything.  I know that some servers can be overloaded, and that some links can get saturated."
>> 
>> That's why I took numbers from multiple servers in multiple cities, and multiple "speed test" websites.  That's also why I targeted servers locally.  Not just because they were local, but because unlike Chicago, New York, etc a server in Kansas City is probably not on very many national radars for a speed test.  That 3 of 4 unrelated KC servers are all "busy" seems a little odd.
>> _______________________________________________
>> colug-432 mailing list
>> colug-432 at colug.net
>> http://lists.colug.net/mailman/listinfo/colug-432
>> 
>> 
> 
> -- 
> Michael Yanovich
> 
> 
> _______________________________________________
> colug-432 mailing list
> colug-432 at colug.net
> http://lists.colug.net/mailman/listinfo/colug-432