[colug-432] Insight Broadband Dynamic IP Problem

[Bill Baker]

More accurately, they won't allow any modems that aren't theirs (except
for OBEN accounts).  The business class modems are docsis modems.  It's
more a policy decision because they do have the ability to hook up the
store bought modems.

On 02/10/2012 10:18 PM, Chris Embree wrote:
> TW doesn't allow docsis on biz class.  A friend of mine had a biz router
> go bad.  I tried a best buy modem, tw tech support wouldn't let me hook
> it up. :(
> 
> On Feb 10, 2012 10:12 PM, "Angelo McComis" <angelo at mccomis.com
> <mailto:angelo at mccomis.com>> wrote:
> 
>     Hey - not so fast with that assumption. I had a buddy who had TW
>     Business Class, but as it was out of his house, it was still a feed
>     off the same coax that fed his cable tv subscription.  In fact, any
>     TWBiz that's delivered is likely connected to the world via a
>     Coaxial/DOCSIS Layer 1/Layer 2.  Yes, they run it through their
>     "virtual router" to put you on the biz vlan, but it's still a shared
>     infrastructure.
> 
>     One key difference, being that it was a business account, and was
>     handled by the "business" install team, they didn't tag his
>     termination in the behind-box house appropriately, so every time a
>     neighbor had move/add/change service being done that called for the
>     cover to be opened, thee installers routinely would yank his
>     connection, because it wasn't "theirs" -- extremely frustrating,
>     because it would take them an entire DAY to come back out and fix
>     the issue.  Meanwhile, his "customers" (5 or so, running websites,
>     email, etc.) were all down, knocked offline.
> 
>     Reserved Bandwidth and SLA?  *cough* Riiiiight.
> 
>     If you want that reserved bandwidth, and an SLA you can sink your
>     teeth into, call someone who will drop a dedicated line, (Ethernet
>     or Fiber) to your premises. If it's riding on anything else that's
>     running through the backyards, it's shared, and hence NOT reserved.
> 
> 
> 
>     On Fri, Feb 10, 2012 at 8:41 PM, Rick Hornsby
>     <richardjhornsby at gmail.com <mailto:richardjhornsby at gmail.com>> wrote:
> 
>         The type of problem described is very frustrating and
>         unfortunate.  To nearly everyone at the telco/provider I get on
>         the phone with odd problems like this, they ask "can you get to
>         [cnn.com <http://cnn.com>|yahoo.com
>         <http://yahoo.com>|google.com <http://google.com>]? yes? nothing
>         is broken."  *argh*
> 
>         It has at times made me want to spring for business class
>         service, hoping I could get some sort of "reserved bandwidth"
>         and SLA.
> 
>         WideOpenWest was the exception - they actually tried to
>         understand what I was explaining, and allowed me to explain
>         things to more technical people to get a resoution.
> 
> 
> 
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> 
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