[colug-432] talking to your ISP

[Bill Baker]

It's http://speedtest.ohiordc.rr.com or just http://rrspeeds.com.

On 11/30/2012 07:33 AM, Steve VanSlyck wrote:
> What is the speedtest site for Dublin/Columbus?
> 
> 
> 
> Bill Baker <bill_chris at earthlink.net> wrote:
> 
>     I work for TWC business class, and basically what you're going to want
>     to do is talk to technical support.  Have them check the SNR and the
>     flap count on your connection to make sure they're within an acceptable
>     range.  Do a speedtest from their in-house speedtest website, which for
>     Kansas City is http://speedtest.peakview.rr.com.  If you're not getting
>     good speeds from that site, that proves you have a problem and they
>     should send a technician out to you.  If you can't find any problems
>     and/or they won't send a tech, insist on talking to tier 3 support.
> 
>     Good luck,
> 
>     --Bill
> 
>     On 11/29/2012 11:16 PM, Rick Hornsby wrote:
> 
>         I'm sure many of us live somewhere that residential internet
>         service can at best be described as a monopoly, so that the ISP
>         you have is the one you're stuck with. For many in Columbus (and
>         for myself here in KC MO now), that choice is TimeWarner. The
>         service is no better out here than in Columbus. I tried to get
>         AT&T DSL out here, but every time it rained, the DSL signal went
>         out. Couldn't get them to fix it. Gave up.
> 
>         Despite paying for a 10Mb/s link, I've pretty much never seen
>         that for real. It was awful for a couple of months, then got a
>         little better. 4-5 is about what I can hope for on the best day.
>         Over the last few days, my connection has gotten progressively
>         worse to the point where barely acceptable streaming video is
>         now pretty much impossible. It seems that this might be a
>         combination of factors including speed and jitter. A straight
>         download of 600MB on iTunes now takes about 40 minutes - by my
>         calculations around 2Mbp/s.
> 
>         The streaming issues are with youtube, iTunes, Amazon instant
>         video, and Netflix - so blaming any one of them doesn't work. My
>         bluray player does a neat trick - it shows you the current speed
>         while streaming amazon instant video. I watched it the other
>         night bounce around between 3Mbp/s and 0.4Mbp/s. A 20 minute tv
>         show took about 40 frustrating minutes to watch because it kept
>         pausing.
> 
>         So here's my question - how do you talk to your ISP to get them
>         to fix (or even acknowledge) the problem? I can run all the
>         speed tests in the world and they're going to be all over the
>         map (right now they're showing around 2.2Mbp/s to the nearest
>         test loc in Chicago - which matches up with the 600MB download
>         from iTunes). Of course if I run a speed test to some local
>         place across town it might be fast. Why wouldn't it be? I've had
>         them claim before that if this test came back fine once then I
>         had nothing to complain about. I've also had a TimeWarner guy,
>         in the same conversation, say that whatever speed I had was the
>         best I was going to get because I was at the end of the line.
>         But if I would upgrade, it would be faster. I'm already getting
>         about 20-40% of what I'm paying for. It doesn't seem to me to
>         make sense to upgrade, and pay more to continue to get 20%?
> 
>         Are there any numbers or data I could gather that the ISP would
>         listen to? ie
>         http://www.dslreports.com/pingtest/442a7a7934b9/2966826?r=828. I
>         know about netstat, traceroute, and those sorts of tools. Are
>         there magic words to get to talk to a person who knows anything
>         about anything? Does springing for "business class" service
>         really do anything other than give the ISP more money?
> 
>         For work reasons, I'm considering moving about 30 minutes away
>         in the spring. I'm also considering trying to find a place where
>         Google Fiber is going to be. But moving because of crappy
>         internet seems a little extreme. Barring that, how do you deal
>         with your residential ISP?
> 
> 
>         ------------------------------------------------------------------------
> 
>         colug-432 mailing list
>         colug-432 at colug.net
>         http://lists.colug.net/mailman/listinfo/colug-432
> 
> 
>     ------------------------------------------------------------------------
> 
>     colug-432 mailing list
>     colug-432 at colug.net
>     http://lists.colug.net/mailman/listinfo/colug-432
> 
> 
> -- 
> Sent from my unlocked, rooted Galaxy S2 Skyrocket smartphone.
> 
> 
> _______________________________________________
> colug-432 mailing list
> colug-432 at colug.net
> http://lists.colug.net/mailman/listinfo/colug-432
>