[colug-432] Comcast and connectivity alternatives

[michael at yanovich.net]

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On 02/13/2014 10:44 PM, Bill Baker wrote:
> Call TWC support about that.  You're having a problem that should not happen and 
> is not common.  I can guarantee that there is something wrong that a TWC field 
> tech will be able to fix.  Don't let tech support off the phone until they've 
> scheduled one for you.

The last time I was on the phone with them about it I made my way up to a level 3 tech person who was located somewhere about an hour outside of Columbus who said they couldn't find anything wrong with the modem at the time and went as far to say that my cable modem make/model is one of the best ones they offer and is preferred for the faster packages.

So, I take it that the modem should probably be replaced? Would I be better off just going into one of their offices and swapping it out for a newer modem?

- -- 
Michael Yanovich


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