[colug-432] Comcast and connectivity alternatives

[Bill Baker]

There may be a problem with the modem, but I'm pretty sure it has to do
with the levels going to the modem, which is why I think a field tech
would be a better option.  When did you call them last?  Sometimes a
problem goes away then comes back.  I run an SSH server over my TWC
connection and it stays connected all day unless something happens to
the server.

On 02/13/2014 10:53 PM, michael at yanovich.net wrote:
> On 02/13/2014 10:44 PM, Bill Baker wrote:
> > Call TWC support about that.  You're having a problem that should
> not happen and
> > is not common.  I can guarantee that there is something wrong that a
> TWC field
> > tech will be able to fix.  Don't let tech support off the phone
> until they've
> > scheduled one for you.
>
> The last time I was on the phone with them about it I made my way up
> to a level 3 tech person who was located somewhere about an hour
> outside of Columbus who said they couldn't find anything wrong with
> the modem at the time and went as far to say that my cable modem
> make/model is one of the best ones they offer and is preferred for the
> faster packages.
>
> So, I take it that the modem should probably be replaced? Would I be
> better off just going into one of their offices and swapping it out
> for a newer modem?
>