[colug-432] Microcenter

[Jeff Frontz]

While I don't have any experience with returning big-ticket electronics,
I've returned (what I felt were) defective consumables-- screen protectors
for an iPad that, no matter how hard I tried, I couldn't get to be
completely lint- and bubble free and that ended up in a frustration-induced
wad.  They were pricey enough that I wanted to take them back.  I expected
to have to go into histrionics to show just how bad they were and how much
product I've bought from them over the years (ever since they were in the
single-floor store on Lane Avenue) and why I deserved to have my money back
and if they didn't, I'd have the credit card company refuse payment and...

The guy at the returns desk basically looked inside the package to make
sure there was something inside resembling the product (or to make sure
they were truly beyond re-sale?), looked at the receipt, and processed the
credit.

And now they're getting all sorts of good marketing.

I think they came out ahead.




On Tue, Dec 11, 2012 at 3:18 PM, <jep200404 at columbus.rr.com> wrote:

> On Mon Dec 10 23:43:11 EST 2012 Rick Hornsby <richardjhornsby at gmail.com>
> wrote:
>
> > At Microcenter ... They have
> > always had a very customer-friendly return/exchange policy.
>
> > Within the 30 days, I've never once had to argue with Microcenter
> > about a product that didn't work, was defective, or simply wasn't the
> > right one.
>
> I was considering buying a monitor from them and asked about
> their dead pixel policy. When the salesman said that they did
> not have one, I though uh-oh, but he quickly followed up with
> that I could return it for any reason.
>
> I also have good experiences with returning stuff at Microcenter
> the few times I needed to do so.
>
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