[colug-432] talking to your ISP

[Dan]

I've done a speed test to southern Ohio with my TWC and have had slow 
results as well as a few other place .
My speed was just turned up from 10 Megs to 15 Megs and I've ran several 
test with the same result as the OP.

Bill Baker wrote:
> OK, I have no idea what you're talking about now.  Who said anything
> about southern Ohio?
>
> On 12/28/2012 01:09 AM, Dan wrote:
>> Ping to southern Ohio can bring slow results.
>>
>> Bill Baker wrote:
>>> That's why I advised him to call tech support.  They'll be able to
>>> determine better what the problem is.
>>>
>>> On 12/28/2012 12:53 AM, Dan wrote:
>>>> Did you stop to think that the slow response may be from a slow or busy
>>>> server?
>>>>
>>>> Bill Baker wrote:
>>>>> Yeah, I'd definitely talk to tech support if I were you.  I can tell you
>>>>> that as far as I know, TWC doesn't do anything funky to manipulate any
>>>>> speed test results on their site.  It's just a tool to measure how much
>>>>> bandwidth you're getting within the TWC network.  I don't know about
>>>>> speedboost, since we don't offer that in business class.  So far you've
>>>>> done a lot more work before calling the techs than most people do.  But
>>>>> do call them.  And if you're not satisfied with what the first tech
>>>>> tells you, ask to be escalated to tier 3.
>>>>>
>>>>> On 12/27/2012 08:20 PM, Rick Hornsby wrote:
>>>>>> Got an unsolicited email from Timewarner.  They're bumping my speed
>>>>>> from 10 to 15 for free.  Supposedly.
>>>>>>
>>>>>> Here's where I can't figure out what I'm supposed to tell them, or
>>>>>> the best way to show evidence that something is seriously wrong(?):
>>>>>>
>>>>>> KCMO to the following locations, downstream speeds right now:
>>>>>>
>>>>>> -> Columbus RR speed test: 30Mbps (?!)
>>>>>>
>>>>>> Via the speakeasy.net tests at http://www.speakeasy.net/speedtest/
>>>>>> -> Chicago: 6Mbps
>>>>>> -> Dallas: 15.3Mbps
>>>>>> -> Atlanta: 1.05Mbps
>>>>>> -> New York, NY: 26.65Mbps (?!)
>>>>>> -> Washington, DC: 0.91Mbps
>>>>>>
>>>>>> Via the dslreports flash speed test:
>>>>>> -> Denver: 2.5Mbps (other than Kansas City itself, the geographically closest of all)
>>>>>> -> Los Angeles: 4.0Mbps
>>>>>>
>>>>>> Via speedtest.net:
>>>>>> -> Kansas City: 2.67Mbps (this is where I start to get kinda pissed)
>>>>>> -> Kansas City: 3.11Mbps
>>>>>> -> Indepedence, MO (~30mi from KCMO): 25.6Mbps (...?)
>>>>>> -> Overland Park, KS (basically, SW Kansas City): a really sucky 0.34Mbps (was 1.0 on a re-test)
>>>>>>
>>>>>> I know there are a lot of factors that go into a download speed, and
>>>>>> that download speed itself isn't everything.  I know that some
>>>>>> servers can be overloaded, and that some links can get saturated.
>>>>>> These figures are all over the map - both the location/distance and
>>>>>> the speed.  I expect something far more consistent than this mess -
>>>>>> even it is 3Mbps, or 6Mbps, or the full 15.  I certainly don't expect
>>>>>> the kind of nonsense for the numbers for Kansas City[1].  Am I
>>>>>> wrong?
>>>>>>
>>>>>> Is this even TimeWarner's fault?  I can't figure it would be the
>>>>>> local office, unless they're somehow fudging the numbers or doing
>>>>>> something else nefarious to make the Columbus and NYC speeds seem way
>>>>>> faster than they really are --- maybe there is something really
>>>>>> screwy with my cablemodem?  It seems like whatever this is, is well
>>>>>> beyond my modem?
>>>>>>
>>>>>> Could the TimeWarner "speedboost" caching nonsense be throwing the
>>>>>> numbers off (I haven't and refuse to intentionally subscribe to that
>>>>>> bit of marketing BS)?  Does anyone know if the speedtests take that
>>>>>> sort of thing into account?
>>>>>>
>>>>>> Maybe I just need to call during the day and talk to technical
>>>>>> support as suggested?  Is there a way to increase my odds of getting
>>>>>> a tech support person who might be knowledgeable?
>>>>>>
>>>>>> -rick
>>>>>>
>>>>>>
>>>>>> [1] I recall, some many years ago, a time when Ohio State and Time
>>>>>> Warner had a peering agreement.  All was happy in the land of the
>>>>>> remote X session, so few hops that it was.  Then something happened.
>>>>>> The peering agreement went away.  Packets from two blocks north of
>>>>>> campus flew all over yonder on their way over to KRC (Ohio State's
>>>>>> main data center where all traffic goes in and out of, or did at that
>>>>>> time) - Chicago, Cleveland, sometimes New York City!  X sessions were
>>>>>> now slow and nearly impossible.  I don't know why it happened or what
>>>>>> went down, but it was annoying to say the least.
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