[colug-432] Dell Gray Screen

[Richard Hornsby]

That sounds like a hardware/BIOS password?  

> while configuring wireless.

seems like odd timing to be prompted for a hardware password.

On Apr 24, 2014, at 12:06 , tom <thomas.w.cranston at gmail.com> wrote:

> I used to get gray screen when refurbishing laptops at Dell. A screen 
> would ask for a password (not the users password) Nobody up the 
> management chain of command could get it. The engineer could not get it. 
> I don't remember what happened to those laptops afterwards.
> 
> Funny thing, my neighbor got a gray screen on a brand new Inspiron 1520 
> while configuring wireless. I called Dell support for her. A person in 
> India was able to provide me with the password and then I had to re 
> install windows. I should have told her to send it back to dell under 
> warranty and then buy another one.
> 
> She finally got a Mac and gave me the 1520 which I am running Mint on. 
> No problems.
> 
> What causes the gray screen? Has anybody running Linux got a gray 
> screen. Is it a Microsoft Centric problem?
> 
> Tom
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