[colug-432] ISP Recommendation

[Stephen P. Molnar]

Thank you for your reply.  It is most appreciated.

On 01/16/2015 11:54 AM, Rick Hornsby wrote:
>
>
> On Jan 16, 2015, at 09:36, Stephen P. Molnar <s.molnar at sbcglobal.net 
> <mailto:s.molnar at sbcglobal.net>> wrote:
>
>> A tale of wor!
>>
>> I have been with AT&T as an ISP since 2003, 10 years with DSL and 3 
>> years with Uverse. Each year has required a new router.
>>
>
>> I lost service early Wednesday evening and immediatly called what 
>> they non-laughingly call "Tech Service".
>>
>
> ugh.
>
> I've mentioned Wide open west on this list before, but we had a great 
> experience with WOW in Columbus some years ago.  They were always 
> quick to help on the rare occasion something went wrong, and were 
> technically competent.  When we described a problem in technical 
> terms, they didn't treat us to the whole "here's how to first clear 
> your internet explorer cache" nonsense.  They sent a tech a couple of 
> times when needed without any argument and quickly.
>
> It was about 10 years ago (moved to another house which had no WoW 
> service), so YMMV today.
>
> After sorting out some initial issues with a "stolen pair", ATT 
> dry-loop DSL was reliable and a crapton more consistent than TW* 
> residential service ever was.  They were the worst, and support almost 
> entirely useless.  Then again, my experience in another state with ATT 
> DSL was that when it rained the interwebs quit working. They wouldn't 
> troubleshoot or fix it because it would never be raining when the tech 
> finally came out.
>
> * I know there's at least one TW biz class employee on this list who 
> in the past has been helpful in troubleshooting issues and providing 
> good advice.  I had a co-worker up in Delaware who was happy w/ TW biz 
> class service at his house. He may have had an SLA, I don't recall. 
>  However, the residential class experience has always been awful and 
> I'd only recommend it as a last resort.
>
> Then again, you could always try this [awesome] lady's approach to get 
> ATT's attention -
>
> http://www.washingtonpost.com/wp-dyn/content/article/2007/10/17/AR2007101702359.html
>
> -rj
>
>
>
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