[colug-432] ISP Recommendation
Stephen P. Molnar
s.molnar at sbcglobal.net
Fri Jan 16 20:52:44 EST 2015
Thank you for your reply. It is most appreciated.
On 01/16/2015 11:54 AM, Rick Hornsby wrote:
>
>
> On Jan 16, 2015, at 09:36, Stephen P. Molnar <s.molnar at sbcglobal.net
> <mailto:s.molnar at sbcglobal.net>> wrote:
>
>> A tale of wor!
>>
>> I have been with AT&T as an ISP since 2003, 10 years with DSL and 3
>> years with Uverse. Each year has required a new router.
>>
>
>> I lost service early Wednesday evening and immediatly called what
>> they non-laughingly call "Tech Service".
>>
>
> ugh.
>
> I've mentioned Wide open west on this list before, but we had a great
> experience with WOW in Columbus some years ago. They were always
> quick to help on the rare occasion something went wrong, and were
> technically competent. When we described a problem in technical
> terms, they didn't treat us to the whole "here's how to first clear
> your internet explorer cache" nonsense. They sent a tech a couple of
> times when needed without any argument and quickly.
>
> It was about 10 years ago (moved to another house which had no WoW
> service), so YMMV today.
>
> After sorting out some initial issues with a "stolen pair", ATT
> dry-loop DSL was reliable and a crapton more consistent than TW*
> residential service ever was. They were the worst, and support almost
> entirely useless. Then again, my experience in another state with ATT
> DSL was that when it rained the interwebs quit working. They wouldn't
> troubleshoot or fix it because it would never be raining when the tech
> finally came out.
>
> * I know there's at least one TW biz class employee on this list who
> in the past has been helpful in troubleshooting issues and providing
> good advice. I had a co-worker up in Delaware who was happy w/ TW biz
> class service at his house. He may have had an SLA, I don't recall.
> However, the residential class experience has always been awful and
> I'd only recommend it as a last resort.
>
> Then again, you could always try this [awesome] lady's approach to get
> ATT's attention -
>
> http://www.washingtonpost.com/wp-dyn/content/article/2007/10/17/AR2007101702359.html
>
> -rj
>
>
>
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