[colug-432] ISP Recommendation

[Bill Baker]

Full disclosure: I'm the TWC employee Rick was mentioning.

That said, I have had Earthlink through TWC and TWC directly for over 10
years, and have had no issues other than an occasional outage.  Every time
I've called residential support, even before I started working at TWC, my
issue has been resolved quickly.  Maybe I'm just lucky, but that's been my
experience.

On Fri, Jan 16, 2015 at 10:36 AM, Stephen P. Molnar <s.molnar at sbcglobal.net>
wrote:

> A tale of wor!
>
>
>
> I have been with AT&T as an ISP since 2003, 10 years with DSL and 3 years
> with Uverse.  Each year has required a new router.
>
>
>
> I lost service early Wednesday evening and immediatly called what they
> non-laughingly call "Tech Service".  I have to admit that, once the
> responder understood why I was calling she quickly determined that the
> problem was the modem, not the service line.  ("Tech Service" is located in
> India and every time that I have called there seems to be a communications
> problem.  As Winston Churchill proportidly observed "Two great peoples,
> seuparated by a common language".  There also seems mto be a marked
> inability to deviate from a script.)
>
>
>
> it is now Friday (sending this from the Grandviewew Library) and I am
> still without service.  The person in India told me 1 to 2 business days.
> Unfortunately the web update tells me that nothing ubtil the 17th
> (tommorrow).  Further, the cost keeps increasing and the service decreasing.
>
>
>
> Although there are four AT&T customer outlets here in central Ohio, it is
> "against Policy" for a customer to walk in with a defective modem and
> obtian a replacement.  Rather, some one in India has to contact UPS in this
> country for delivery.
>
> Enough complaining!
>
>
>
> I have decided to look for another ISP.  I don't want telephone service,
> nor cable TV - just iinternet connectivity!
>
>
>
> I would appreciate recommendations!
>
>
>
> Thanks in advance.
>
>
>
> Stephen P. Molnar, Ph.D.                                    Life is a
> fuzzy set
>
> Foundation for Chemistry                                   Stochastic and
> multivariate
>
> www.FoundationForChemistry.com
>
> (614)312-7528 (c)
>
> Skype:  smolnar1
>
>
>
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