[colug-432] ISP Recommendation

[Stephen P. Molnar]

Thank you for your reply.  It is most appreciated.

On 01/16/2015 02:21 PM, Bill Baker wrote:
> Full disclosure: I'm the TWC employee Rick was mentioning.
>
> That said, I have had Earthlink through TWC and TWC directly for over 
> 10 years, and have had no issues other than an occasional outage.  
> Every time I've called residential support, even before I started 
> working at TWC, my issue has been resolved quickly. Maybe I'm just 
> lucky, but that's been my experience.
>
> On Fri, Jan 16, 2015 at 10:36 AM, Stephen P. Molnar 
> <s.molnar at sbcglobal.net <mailto:s.molnar at sbcglobal.net>> wrote:
>
>     A tale of wor!
>
>     I have been with AT&T as an ISP since 2003, 10 years with DSL and
>     3 years with Uverse.  Each year has required a new router.
>
>     I lost service early Wednesday evening and immediatly called what
>     they non-laughingly call "Tech Service".  I have to admit that,
>     once the responder understood why I was calling she quickly
>     determined that the problem was the modem, not the service line.
>     ("Tech Service" is located in India and every time that I have
>     called there seems to be a communications problem.  As Winston
>     Churchill proportidly observed "Two great peoples, seuparated by a
>     common language".  There also seems mto be a marked inability to
>     deviate from a script.)
>
>     it is now Friday (sending this from the Grandviewew Library) and I
>     am still without service.  The person in India told me 1 to 2
>     business days.  Unfortunately the web update tells me that nothing
>     ubtil the 17th (tommorrow).  Further, the cost keeps increasing
>     and the service decreasing.
>
>     Although there are four AT&T customer outlets here in central
>     Ohio, it is "against Policy" for a customer to walk in with a
>     defective modem and obtian a replacement.  Rather, some one in
>     India has to contact UPS in this country for delivery.
>
>     Enough complaining!
>
>     I have decided to look for another ISP.  I don't want telephone
>     service, nor cable TV - just iinternet connectivity!
>
>     I would appreciate recommendations!
>
>     Thanks in advance.
>
>     Stephen P. Molnar, Ph.D.                                    Life
>     is a fuzzy set
>
>     Foundation for Chemistry Stochastic and multivariate
>
>     www.FoundationForChemistry.com <http://www.FoundationForChemistry.com>
>
>     (614)312-7528 <tel:%28614%29312-7528> (c)
>
>     Skype:  smolnar1
>
>
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