[colug-432] Any thoughts on WOWWAY versus Spectrum/TWC - perennial quality of service question

[Rick Hornsby]

On September 9, 2018 at 9:16:13 PM, William Yang (wyang at gcfn.net) wrote:

I'm looking at changing cable providers and am looking for opinions
pro/con.  TWC/Spectrum's been my home carrier for about 15 minutes short of
forever -- business class to my home, static IPs, etc.

Recently, I priced changing, and can get an awful lot more (at least on
paper) from WOWWAY at the same price point (they're offering a 12x increase
in bandwidth and a wider range of statics).  I really don't need any
services other than reliable, predictable bandwidth on IPv4, a small number
of static IPs with properly formed reverse DNS entries...  native IPv6 is a
nice-to-have-but-not-absolutely-necessary as my tunnelbroker seems to be
pretty reasonable.  Let's assume that I'm really only interested in
reliable Internet services with reasonable billing and passable technical
support for infrequent calls.

Any opinions on reliabilty for business class services from WOWWAY?  As a
point of reference, I've had very few technical problems in the past 10+
years on the TWC/Spectrum network, but it's been quite reliable at my
place, if mildly overpriced.

Unfortunately, I can only comment indirectly because my experience with WOW
was years ago, and we had residential service.

WOW was a great provider. We rarely had issues, but when we did there were
two things that set them apart from anyone else I’ve dealt with over the
years (TWC, ATT, CenturyLink, Comcast, etc): a) WOW treated us like we knew
what we were talking about and didn’t make us go through the whole stupid
“restart your computer; clear your Internet Explorer cookies” garbage. b)
if there was something they couldn’t solve over the phone with us, they
were happy to send someone out who was helpful and got the problem fixed.

We used our own Netgear cable modem. IIRC WOW didn’t have any issues or
complaints that we had our own self-installed patch panel, and never used
the whole “well we don’t like what you did here (wiring wise etc) so we’re
not going to help you. cya!” line.

Bottom line: As weird as this might sound out of context, WOW treated us
like they wanted us as customers. I would jump at the chance to go back to
WOW. After moving from just on the inside of 270 where we had WOW to just
the outside of 270 where there was no WOW service, I called them every 6-8
months to see if they had expanded their service area. Sadly, they never
did and we ended up moving away.

HTH
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