[colug-432] Insight down load speed.

[Rick Hornsby]

On Thu, Mar 21, 2013 at 3:31 PM, R S Prigan <lordscotus1 at gmail.com> wrote:
-snip-
>
> I've been with Insight since it came into neighborhood, and periodically
> it has increased speed.  But now they added "turbo" at extra $$ ... I
> always despised the WOW tiered rates and charge for "modem lease."
>

I used it as an opportunity to buy my own modem, and pick the one I wanted
instead of being stuck with the crappy used one T/W hands out.  It worked
out fine.  WoW was one cable company in the history of cable companies I've
dealt with that I could say approaches one that I liked.  They were always
very responsive to issues, and understood that I knew what I was doing.  On
the rare occasion that something went wrong with their service, I didn't
have to go through the "hello, IT.  did you try turning it off and back on
again?" nonsense.

I don't mind the modem lease charge if I have the option to otherwise
purchase and own one, doing with it what I want to do.  You don't lease
other equipment like your TV, you're expected to buy it.  Either provide
the equipment I need to use your service as part of the service, or allow
me to purchase what I need on the open market.

What really gets under my skin in this regard is DirecTV - you are required
to both pay a large non-refundable upfront fee for the unit, and lease the
unit from them.  You can't go buy your own, you can't sell it to someone
else (despite this fee), you can't give it to someone else in your family
to use, or transfer the unit to their account, etc.  It is really
irritating.
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.colug.net/pipermail/colug-432/attachments/20130321/02a1b1d2/attachment.html