[colug-432] modem misbehavior & diagnosis Re: Comcast and connectivity alternatives

[Jeff Frontz]

I had similar issues when I was still renting.  Finally, the TWC support
people told me to swap out the modem.  You basically take it over to the
place on Olentangy River Rd (just south of Third) and they do the swap for
free (but I think you need an RMA or some sort of work-order created first
by the TWC support person).

You can do a bit of self-diagnosis by pointing your browser at the modem
and looking at the log files on it.  Sometimes the logs reveal the reason
for the restart (e.g., because of inability to reach the head-end,
synchronization issues, etc.).  You can also read the signal levels and see
how many channels are actually active, etc.

Previous items with more info:
http://lists.colug.net/pipermail/colug-432/2012-June/001747.html and
http://lists.colug.net/pipermail/colug-432/2012-June/001746.html

Jeff




On Thu, Feb 13, 2014 at 10:31 PM, <michael at yanovich.net> wrote:

> Also, the problems I often experience with TWC are disconnects that last
> for a split second and they occur at random times throughout the day every
> 2 to 5 days. It isn't that the Internet goes out for long, it is only a few
> seconds, it is the lost of all my connections. (I run various SSH proxies
> to different hosts for different reasons, and these sit in the background).
> Often these get disconnected and are not re-established. That is what makes
> it annoying. What I have noticed is that when this happens is that my cable
> modem lights appear to act like it was just restarted. My IP address
> doesn't change though. Oh well.
>
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